Preparing for Your First Visit

Our therapists and doctors book up very quickly, so we recommend that you schedule your follow up appointment when you check out.

BPA does not guarantee confirmation calls. We do our best to make reminder calls, but there may be occasions when we will be unable to do so. We will be glad to give you an appointment card as a reminder when you schedule your appointment.

Although your psychiatrist may choose to write you a prescription for 3 months or longer, follow up appointments as indicated by your psychiatrist are still required. Our maximum time between appointments is 3 months (please check with your psychiatrist if you are unsure). If you do not follow up within that time, you may experience a delay in having your prescription refilled.

Please be aware that failure to follow up with a member of our professional team after a 6 month period of time will automatically result in your clinical case being closed, and may require a new evaluation if you choose to see your therapist or psychiatrist again.

BPA requires 24 hours notice for cancellations or the patient will be billed (please consult our fee schedule).

PLEASE CHECK IN WITH THE RECEPTIONIST when you arrive for an appointment. If you do not inform the receptionist you are here, the therapist or doctor will be unaware you have arrived.

Alex Kondic, M.D.*

• Dr. Kondic is in the office Monday - Thursday.
• Refills are called in Monday- Thursday, from 9am until 4pm, or on Fridays from 9am until 12pm (excluding holidays or when the office is closed).
• NOTE: To have your prescription refilled in the quickest manner, please contact your pharmacy and ask them to fax a prescription refill request to us at 847-303-1881.
• Medications that cannot be called in are: Adderall (XR), Concerta, Focalin, Dexedrine, Methylin, Metadate, Dextrostat, Vyvanse, Daytrana Patch. These medications require a written prescription that cannot be called in or faxed to a pharmacy and must be filled within 90 days from the date it was written.
• Although Dr. Kondic may choose to write a prescription for three months or longer, follow up appointments as indicated by Dr. Kondic are still required. Our maximum time between appointments is 3 months (please check with Dr. Kondic if you are unsure). If you do not follow up within that time, you may experience a delay in having your prescription refilled.
• Dr. Kondic reviews requests several times during the day, when he is in the office, and will either refill the prescription or require an appointment in order for the prescription to be filled.
• Mail order prescriptions are written at appointments only. BPA does not fax or call in mail order requests.
• Please provide all of the following information when asking for a prescription to be called in:
  • Your name (PLEASE SPELL).
  • Your return telephone number with area code (please turn off privacy manager for return calls).
  • The medication(s) you need refilled (include amounts and dosage(s).
  • A pharmacy telephone number (Illinois pharmacies only).
  • If your prescription cannot be called into a pharmacy, please specify if you would like to pick it up (at the Hoffman Estates office only) or if you would like to have it mailed to you (include the address).